Installation Problems

Issues/questions on the software license keys.
Adrian1985
VE Newbie
VE Newbie
Posts: 3
Joined: Tue Aug 17, 2010 4:29 am

Installation Problems

Postby Adrian1985 » Tue Aug 17, 2010 4:34 am

Hi,

I have just purchased the IES students license and was provided with 2 weblinks via email. However after downloading, I was prompted that the software is not compatible with my version of windows. I am currently using windows 7. Hence I would like to ask if there is any way to resolve this problem.
Hope to hear from you soon.

Thanks

Adrian1985
VE Newbie
VE Newbie
Posts: 3
Joined: Tue Aug 17, 2010 4:29 am

Re: Installation Problems

Postby Adrian1985 » Tue Aug 17, 2010 4:37 am

I would like to add that this is with regards to the downloading of weather data files

vajindarladdad
Site Admin
Site Admin
Posts: 217
Joined: Wed Sep 09, 2009 8:56 am

Re: Installation Problems

Postby vajindarladdad » Tue Aug 17, 2010 6:34 am

Dear Adrian1985,
It seems like you are not able to download the Shared Contents(weather data files) completely.
Please use Internet Explorer 7 or higher to get the best result.
If there is any other browser installed on your machine , please un-install it & then try downloading.
As you are using Windows 7(For "Windows 7" have no pre-requisites)there should not be other issues for installation.
Try the above , if the problem still persists then give me a shout.
Thanks & Regards ,
_________________
Vajindar Laddad

Adrian1985
VE Newbie
VE Newbie
Posts: 3
Joined: Tue Aug 17, 2010 4:29 am

Re: Installation Problems

Postby Adrian1985 » Tue Aug 17, 2010 9:00 am

Dear vajindarladdad,

Thanks for the advice. I have managed to install the software after uninstalling firefox.

Regards,
Adrian


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