Search found 4 matches

by Adam
Wed May 25, 2016 3:26 pm
Forum: SketchUp plug-in
Topic: IESVE 2015 SketchUp PlugIn Installation Problem to SketchUp 2016
Replies: 1
Views: 7638

Re: IESVE 2015 SketchUp PlugIn Installation Problem to SketchUp 2016

Hi Pua,

The plugin currently available is not compatible with SketchUp 2016.

Our compatible plugin for SketchUp 2016 will be released with VE 2016 which is due for release at the end of May/beginning of June.

For the time being, the plugin currently available is compatible with SketchUp 2015 only ...
by Adam
Wed May 04, 2016 12:34 pm
Forum: License Keys
Topic: Re-install Windows/IES License
Replies: 2
Views: 9207

Re: Re-install Windows/IES License

Hi Jack,

The link that farahghanem has kindly provided above is the correct process that must be followed when users require their VE licenses transferred from one computer to another.

We require IESClean.exe to be ran on the existing computer to generate the uninstall PIN, which will then be ...
by Adam
Fri Oct 30, 2015 12:40 pm
Forum: License Keys
Topic: PIN number in valid
Replies: 1
Views: 10773

Re: PIN number in valid

Hi,

The reason the VE is displaying that error is because your license folder path as been changed. To gain access to your licenses you will need to reset your license folder path back to the standalone location. To do this, first you will need to have hidden files and folders visible on your ...
by Adam
Fri Oct 30, 2015 12:28 pm
Forum: License Keys
Topic: requesting key for 2nd time(windows crashed)
Replies: 1
Views: 4875

Re: requesting key for 2nd time(windows crashed)

Hi,

There should not be any issues with requesting license keys more than once. Your licensing is tied to the PIN number that is generated when you install the VE. If certain things in your installation change, this will effect your PIN and the licenses will become invalidated.

I suggest you ...