IES-VE User Forum

Hi Junyao,

If you can email keys@iesve.com with your PIN(Help > Troubleshooting > Keys Info) and your Uni email, we can look into this for you - all Student Licences will run for a year, unless there was a promotion and trials(30 days) were permitted before the student licence was purchased.

Many ...

The software will stop during the analysis, and if you click the stop, "an error occurred while running apache calculations" will come out, is it license problem?


Hi John,
I don't think this would be a licensing issue - it would tell you if a module was unregistered(ApacheSim for example).

I ...

Hello, i'm a student at the university of Portsmouth. i want to get a student license for my current laptop. However, i have already ordered a new laptop that will be delivered between the 4th and 11th of December and i need to use IES before then to accomplish a task set for me by my supervisors ...

Hi Qibin He,

I'm processing your licence just now for you.

As you have provided your Gmail address, I will be sending it back to this account for you

Kind Regards
Jo

You've paid for your licence... now what? You can't use it?
Don't worry - you just need to request the licence!

To request your student licence, you can do the following:

Within the <VE>
Help > Request Licences Keys
Fill in form with student email address
Click “Don’t Have Email”

From ...

Hi Sherenne,

If you can complete step 4 on the laptop:

Within the <VE> on the new machine
Help > Request Licences Keys
Fill in form with student email address
Click “Don’t Have Email”

From the Taskbar
Start > (my)Documents > IES > LogFiles.

Attach the IESReport.txt & KeysRequest.txt file ...

Hi Sherenne,

Follow these steps to un-install IES <VE> from your machine:

1) Run IES application cleanup utility i.e. IESClean.exe, this executable found in C:\programfiles\IES\VE 6\apps\iesclean.exe (Most recommended)

2) Ensure that ‘Permanently remove IES license keys in’ checkbox is ...