Below are a few issues that we know about and are working on resolving.
More detailed videos, help, forums and tutorials can all be found at http://www.iesve.com/SketchUp
Known Issues / Workarounds
Click “Identify Rooms†and nothing happens…
Scenario
After rooms have been identified correctly following editing of the SketchUp model the Identify Rooms button doesn’t seem to work.
Probable Cause
Deleting previously “found†rooms
Reason
The “Identify Rooms†button is looking for the previous rooms before identifying the next set of geometry
Workaround
Start a new project; import the SketchUp model (rather than open); explode the geometry; Identify Rooms should now work correctly.
Status
This known issue is currently being fixed
After rooms have been identified correctly following editing of the SketchUp model the Identify Rooms button doesn’t seem to work.
Probable Cause
Deleting previously “found†rooms
Reason
The “Identify Rooms†button is looking for the previous rooms before identifying the next set of geometry
Workaround
Start a new project; import the SketchUp model (rather than open); explode the geometry; Identify Rooms should now work correctly.
Status
This known issue is currently being fixed
David, IES Technical Support
Identify Rooms doesn’t work with Components or Groups
Scenario
SketchUp project has components and groups used to sort the geometry. When “Identify Rooms†is clicked no rooms are found in geometry in the components or groups.
Reason
The “Identify Rooms†algorithm doesn’t yet find rooms in either Groups or Components.
Workaround
“un-group†groups or explode components. Once this step has been done the rooms will be found (if bound volumes exist). Note: both Groups and Components can of course be used to “hide†geometry you do not want to include for analysis.
Status
We are working to utilize both Groups and Components. Groups will be developed first; components latterly. Look out for the updates!!
SketchUp project has components and groups used to sort the geometry. When “Identify Rooms†is clicked no rooms are found in geometry in the components or groups.
Reason
The “Identify Rooms†algorithm doesn’t yet find rooms in either Groups or Components.
Workaround
“un-group†groups or explode components. Once this step has been done the rooms will be found (if bound volumes exist). Note: both Groups and Components can of course be used to “hide†geometry you do not want to include for analysis.
Status
We are working to utilize both Groups and Components. Groups will be developed first; components latterly. Look out for the updates!!
David, IES Technical Support
Thick walls option is greyed out and I cannot select it
Scenario
Opened <VE> Analysis Settings and the Thick Walls option is greyed out – does the plug-in support thick walls?
Status
We got really far making the Thick Walls option operational; but in the final look we decided to hold it back until we were truly happy with it. This is the first item on the features list for the first update of the Beta – look out for the updates!!
Opened <VE> Analysis Settings and the Thick Walls option is greyed out – does the plug-in support thick walls?
Status
We got really far making the Thick Walls option operational; but in the final look we decided to hold it back until we were truly happy with it. This is the first item on the features list for the first update of the Beta – look out for the updates!!
David, IES Technical Support
Shading animation shows invisible wall?
Scenario
Opened the VE-Toolkit or the full <Virtual Environment>; ran the solar shading animations or created images in SunCast; noticed that one (or more) walls is shown as invisible.
Reason
Window frames within window frames can sometimes cause a wall to duplicate. This manifests itself in a rendering oddity were walls appear to disappear..
Workaround
Delete and redraw the window frame on the offending wall
Status
This issue should be very rare – but it was the last fix that went into the Public Beta so we are being cautious about it! We will continue to investigate and close this issue.
Opened the VE-Toolkit or the full <Virtual Environment>; ran the solar shading animations or created images in SunCast; noticed that one (or more) walls is shown as invisible.
Reason
Window frames within window frames can sometimes cause a wall to duplicate. This manifests itself in a rendering oddity were walls appear to disappear..
Workaround
Delete and redraw the window frame on the offending wall
Status
This issue should be very rare – but it was the last fix that went into the Public Beta so we are being cautious about it! We will continue to investigate and close this issue.
David, IES Technical Support
Textures on surrounding buildings are lost
Scenario
After toggling VE shading the textures that have been applied to surrounding building or shading surfaces can sometimes be lost.
Workaround
Close (without saving the SketchUp model) and reopen – textures will be reapplied.
Status
We are continuing to develop the fix for this issue.
After toggling VE shading the textures that have been applied to surrounding building or shading surfaces can sometimes be lost.
Workaround
Close (without saving the SketchUp model) and reopen – textures will be reapplied.
Status
We are continuing to develop the fix for this issue.
David, IES Technical Support
Insert floors struggles with complex geometry
Scenario
For tall shapes that don’t have a regular cross-section over its height insert floors doesn’t seem to work…?
Reason
Insert floors was only designed for tall structures with regular cross-section over its height. (Although it does work well upto a complex roof for example!).
Workaround
Use SketchUp’s own features such as CTRL + Push / Pull to create additional floors if your massing building has a complicated cross-section that Insert Floors doesn’t handle.
For tall shapes that don’t have a regular cross-section over its height insert floors doesn’t seem to work…?
Reason
Insert floors was only designed for tall structures with regular cross-section over its height. (Although it does work well upto a complex roof for example!).
Workaround
Use SketchUp’s own features such as CTRL + Push / Pull to create additional floors if your massing building has a complicated cross-section that Insert Floors doesn’t handle.
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Craig
- Site Admin
- Posts: 2
- Joined: Mon Aug 25, 2008 1:41 pm
- Location: IES Headquarters, Glasgow UK
- Contact:
Error on button click?
Reason
The Sketchup plugin requires MSXML 6.0 modules installed. If this is not installed then we'll see a script error every time we click any of the buttons in the plugin.
Solution
If the Windows update service is running then MSXML 6.0 should be installed automatically and the problem will be avoided but for systems without the Windows update service acive...
Either:
a) Install MSXML services http://www.microsoft.com/downloads/deta ... laylang=en
b) Install Windows XP sp3.
The Sketchup plugin requires MSXML 6.0 modules installed. If this is not installed then we'll see a script error every time we click any of the buttons in the plugin.
Solution
If the Windows update service is running then MSXML 6.0 should be installed automatically and the problem will be avoided but for systems without the Windows update service acive...
Either:
a) Install MSXML services http://www.microsoft.com/downloads/deta ... laylang=en
b) Install Windows XP sp3.
Craig
Selected location is not stored properly
Scenario:
When you set the building location in <VE> Building Properties and pass the model to <VE> the correct Longitude is not used (longitude will always default back to -105.283 degrees).
Solution:
This happens when any new SketchUp project is created. To workaround you simply have to save the project, close Sketchup then reopen the project. Now you will find that any Location you select will be stored and the correct latitude and longitude are passed to <VE>.
This will be fixed in the next public beta version of the Plugin for Google SketchUp. Until then be careful to ensure the correct weather data is applied by confirming the Longitude and Latitude in <VE> Building Properties are applied before any calculations are run.
When you set the building location in <VE> Building Properties and pass the model to <VE> the correct Longitude is not used (longitude will always default back to -105.283 degrees).
Solution:
This happens when any new SketchUp project is created. To workaround you simply have to save the project, close Sketchup then reopen the project. Now you will find that any Location you select will be stored and the correct latitude and longitude are passed to <VE>.
This will be fixed in the next public beta version of the Plugin for Google SketchUp. Until then be careful to ensure the correct weather data is applied by confirming the Longitude and Latitude in <VE> Building Properties are applied before any calculations are run.
David, IES Technical Support
SketchUp crashes on startup after install the IES Plugin
Reason:
This can happen when other plugins for SketchUp are installed beside the IES plugin and these plugins clash with each other.
Solution:
Currently, the only workaround is to remove the other plugins that are installed so that you can use the IES plugin.
The development team are investigating this so a solution can be included in a future version of the plugin.
This can happen when other plugins for SketchUp are installed beside the IES plugin and these plugins clash with each other.
Solution:
Currently, the only workaround is to remove the other plugins that are installed so that you can use the IES plugin.
The development team are investigating this so a solution can be included in a future version of the plugin.