Couldn't launch my VE toolkits nor my VE ware button

[PCully]

Hi,

Sorry to hear you are having problems with the IES VE-ware plug-in for SketchUp.

First of all, the plug-in patch you downloaded may be the patch for the full plug-in that works with an installation of full <VE>. If you only want VE-Ware then please download the latest VE-Ware from the link below:

http://www.iesve.com/Our-Software/VE-Wa ... 5&prodid=1

Either run this installer to update the current VE-Ware installation or uninstall the current VE-Ware and then run this installer (I would be tempted to advise that you uninstall the current VE-Ware first since you have had problems with other installers already - this may be safer this time).

When you have the latest VE-Ware installed you should see an extra button the Toolbar in SketchUp for Free VE-SBEM calcs.

Can you try installing latest and then try the 2030Challenge and Toolkits buttons to confirm they are still not working?

A few things to try:
1. Make sure the SketchUp project is saved on your local C: Drive, in a location where you have full read/write access.
2. You need to Identify Rooms before you can use the Toolkits, make sure you have done this.
3. Open the Ruby Console in SketchUp (select Window >> Ruby Console) then when you click the Toolkits button, take note of any text that is displayed in this window - often it will point straight to the problem.
4. Set ve.exe location. Use Tools >> IES >> Set IES VE Location to direct the plug-in to the apps folder of your VE-Ware installation (you want to direct it to the folder containing veware.exe, this is usually the apps folder in your <VE> installation)

Hopefully this will help to fix the issues you are having but if not please let me know so we can look into this a little further please.

Phil

[PCully]

Just been thinking about this a little more. I recently worked with a customer in Japan who couldn't use the Toolkits or Launch <VE> buttons on the full plug-in toolbar.

We discovered he had saved his SketchUp project on his desktop and the path contained Japanese characters and this was stopping the <VE> project from being created, could you please check there are no unusual characters in the path that may be causing a similar issue for yourself?

Thanks,
Phil

[PCully]

The new button I was referring to was the Free SBEM-calcs button, this is only available for UK-based users so I would guess that is why you didn't see it.

If you are based outside of UK then you will not see the SBEM calcs button as this is a UK Compliance Regulation.

Sorry for causing any confusion, it sounds like you have the plug-in working properly now
Phil