2nd time key requet

[Sherenne]

I bought the student license and requested the key upon installation in my PC. i have received the key but have not activated the software because i then decided to install it in my laptop .However, i have been waiting for few days after i have requested the key. I tried to request several times now, but still haven't got the email reply from IES team regarding the activation key.

Please help as i need to use it asap. Thank you so much!

[vajindarladdad]

Hi Sherenne,

I will forward your request to our keys department.

Sherenne, what I will suggest you is to activate the software on your machine from where you have requested the keys & start using VE, later on you can move your license to another machine.

[joanne shaw]

Hi Sherenne,

Follow these steps to un-install IES <VE> from your machine:

1) Run IES application cleanup utility i.e. IESClean.exe, this executable found in C:\programfiles\IES\VE 6\apps\iesclean.exe (Most recommended)

2) Ensure that ‘Permanently remove IES license keys in’ checkbox is checked.

3) This will then generate an uninstall PIN - keep this for future reference. When you remove the VE from your computer a text file is produced in the "...My Documents\IES\LogFiles" folder called IESReport.txt. This contains the Uninstall code.

4)Within the <VE> on the new machine
Help > Request Licences Keys
Fill in form with student email address
Click “Don’t Have Email”

From the Taskbar
Start > (my)Documents > IES > LogFiles.

Attach the IESReport.txt & KeysRequest.txt file to an email from a webmail client(hotmail/Gmail/Yahoo) and send to Keys@iesve.com.

I hope this has been of some help for you.

Kind Regards
Jo

[Sherenne]

Thank you for the reply Vajindar Laddad and Jo Shaw. However, there's just another problem here, my PC is corrupted so i could not activate the license i my PC. So for now, all i could hope is the key license for my laptop which i have requested a while back. Im wondering if there's any problem with requesting key license for more than once?

[joanne shaw]

Hi Sherenne,

If you can complete step 4 on the laptop:

Within the <VE> on the new machine
Help > Request Licences Keys
Fill in form with student email address
Click “Don’t Have Email”

From the Taskbar
Start > (my)Documents > IES > LogFiles.

Attach the IESReport.txt & KeysRequest.txt file to an email from a webmail client(hotmail/Gmail/Yahoo) and send to Keys@iesve.com.

I will be able to generate a new licence.

Unfotuately I cannot issue a licence without the PIN.

I hope this has been of some help for you.

Kind Regards
Jo

[Sherenne]

Wow, thanks Jo! I've now activated my license. Very efficient work I must say! Thanks again!