When VE crashes- and as all users know, this is pretty common - this is what you need to do:
TELL IES ABOUT IT
It seems obvious but the developers are only going to start taking this problem seriously once they understand how much of a problem it is, and how much it annoys their paying customers that their damn software is so unreliable.
Email feedback@iesve.com *every single time* VE crashes. It doesn't take long, and it lets them know there's a problem.
Jerry
(3rd crash of the day and it's only 2pm!)
What to do when VE crashes
Re: What to do when VE crashes
Hi Jerry,
Sorry we cleared tens of thousands of spam post so now just seeing the legitimate posts.
For this I would say if you get a crash then your first step should be to email support@iesve.com, if possible provide an archive of your project and a list of steps to reproduce the crash. If a crash is a software issue then technical support will log that with development for investigation.
Feedback@iesve.com should be reserved for any suggestions for project managers, features or anything else you would like changed in the software. Technical Support do not see these emails.
Thanks
Sorry we cleared tens of thousands of spam post so now just seeing the legitimate posts.
For this I would say if you get a crash then your first step should be to email support@iesve.com, if possible provide an archive of your project and a list of steps to reproduce the crash. If a crash is a software issue then technical support will log that with development for investigation.
Feedback@iesve.com should be reserved for any suggestions for project managers, features or anything else you would like changed in the software. Technical Support do not see these emails.
Thanks