IES-VE User Forum

Hi Alex,

Sorry to hear you are having problems with the Plug-In.

Can I just ask what version of the <VE> you have and where is it installed, i.e. client machine or network?

I look forward to your response,

Regards

Stuart
IES Technical Support

Hi Alex,

I've heard of something similar where the problem occurred when it was the blank start-up document that was used... if you do File>New or open an existing file there's no problem. Could you check that out for me?

David.

Hey fellas,

Could you check something for me?

The plug-in requires the later versions of MS-XML installed on the PC. Could you check to see that you've got WindowXP service pack 3 on there?

David.

Hi, yeah... my post above is one solution that's worked quite a few times so far!

Are there any other plug-ins installed as well?
If so could you try removing them (temporary measure to check this out), restarting and check to see if error persists?

Hi fellas, I think this is mentioned by Phil in the "Known Issues / Workarounds" section.
The development guys have addressed this and the next update will avoid the need to do this as far as I'm aware.

David.

Hi Kenny,

The latest version of the plug-in (it sounds like you have now downloaded public beta 2) does have improvements that were made to avoid clashes with other plug-ins but it sounds like there may still be more to do here.

I know for a fact that the IES SketchUp plug-in and Demeter don't play well together and results in an instant bugsplat on startup - do you have the Demeter plug-in installed?

I know 275 plug-ins is too many to start trying to localize the plug-ins that don't work well together but if you (or any user with a few less plug-ins???) could point me in the right direction then we can investigate this further and improve the IES VE plug-in to the point where there are no problems with other plug-ins.

Thanks for your feedback and I'm sorry I can't help you any further at the moment.

Phil

Thanks that would be helpful.

If you find your SketchUp "plugins" folder (should be in C:\Program Files\Google\Google SketchUp 6\). Zip this up and email it to support@iesve.com. I'll pick it up from there and try to reproduce the crash, then I can start trying to find out what is causing it (the development team can hep here I hope).

Thanks,
Phil

Hi there,

I would guess this is due to a clash with the other plug-ins. If you remove the other plug-ins (uninstall these) then restart SketchUp do you get this error?

Phil

Krystyna I have dropped you an email, we can post the solution on here later.

Phil