problem to identifyng room and run the software

[Tatota]

Hi
I have facing problem in the process for identifying room in Google Sketch up Plug in
When I click on identifying room the system shutdown
And the software not working probably
I don’t know where the problem is exactly
I need some help and advice for that
At beginning I select the building as one complements : error show for me that there is no room to be identifying

Then : I take it out to not let it as one complements
But the run not work problem also and system shutdown

I need some help and advice for that

Thanks Best Regards

[PCully]

Hi,

It shouldn't shut down your SketchUp session when an error occurs but this sounds to me like your model geometry may be too complex for the IESVE plug-in to find the rooms. Try simplifying your model a bit to see if this helps...our White Paper on modelling in SketchUp should help you with this as well http://www.iesve.com/corporate/media-ce ... 717_v2.pdf

Phil

[Tatota]

Hi

Thanks FOr replay

the building model is very simple two building store

and i make sure all geometry boundary its closed

but i don’t know what the problem exactly

thanks for your cooperation

thanks

[vajindarladdad]

Hi ,
Could you please send us(Support) the model , so that we can have a look at it & let you know the exact problem.
Note:
Please mention the reference of forum while sending your model.

[Tatota]

Hi
Thanks for your cooperation
Where can I send the model ? to which email ?
Thank you

[Tatota]

Hi
Thanks for your cooperation
Where can I send the model ? to which email ?
Thank you

[vajindarladdad]

Hi ,
Send a model to support@iesve.com & please mention my & Phil's name so that we will come to know about the issue.

[vajindarladdad]

Received your model...

[vajindarladdad]

It seems like you are trying to create a model using Thick walls but you have not followed a correct procedure for it.
Please see the videos for thick wall modelling on our website:
http://www.youtube.com/iesve

[Tatota]

Do you think the problem for modeling thick wall?
I follow all procedures shown in video
But still don’t know where is the problem exactly


so what shall i do ?