IES-VE User Forum

You've paid for your licence... now what? You can't use it?
Don't worry - you just need to request the licence!

To request your student licence, you can do the following:

Within the <VE>
Help > Request Licences Keys
Fill in form with student email address
Click “Don’t Have Email”

From the Taskbar
Start > (my)Documents > IES > LogFiles.

Attach KeysRequest.txt file to an email from a webmail client(Hotmail/Gmail/Yahoo) and send to Keys@iesve.com.

We will then do the rest...

Thanks for the gudiance and I wonder how long could I get my licence? Will it be send to my student email?
Happy weekend!

Hi Qibin He,

I'm processing your licence just now for you.

As you have provided your Gmail address, I will be sending it back to this account for you

Kind Regards
Jo

Hello, i'm a student at the university of Portsmouth. i want to get a student license for my current laptop. However, i have already ordered a new laptop that will be delivered between the 4th and 11th of December and i need to use IES before then to accomplish a task set for me by my supervisors.
I want to know how easy it is to transfer a IES license from an old laptop to a new laptop or if it is advisable. Please if anyone can help me with this, i would appreciate it a lot. Thanks

Amain wrote:Hello, i'm a student at the university of Portsmouth. i want to get a student license for my current laptop. However, i have already ordered a new laptop that will be delivered between the 4th and 11th of December and i need to use IES before then to accomplish a task set for me by my supervisors.
I want to know how easy it is to transfer a IES license from an old laptop to a new laptop or if it is advisable. Please if anyone can help me with this, i would appreciate it a lot. Thanks

Hi Amain,

Yes, the student licence entitles you to one free licence move - provided it's done correctly!
It's pretty straight forward, all you need is one un-install PIN(http://www.iesve.com/support/knowledgeb ... &height=90%) from your old machine, and a new licence request from the new machine.

For more details, email keys@iesve.com where we're more than happy to help

The software will stop during the analysis, and if you click the stop, "an error occurred while running apache calculations" will come out, is it license problem?

johnleee wrote:The software will stop during the analysis, and if you click the stop, "an error occurred while running apache calculations" will come out, is it license problem?

Hi John,
I don't think this would be a licensing issue - it would tell you if a module was unregistered(ApacheSim for example).

I have pulled the following from our support database, I hope this may offer some help:

The error you are seeing may not be an error at all, it may simply be a case that the calculation takes some time to start up or perhaps your machine is struggling with memory. Try running tests on simpler models/calculations to try and troubleshoot this and ensure that you have the project stored on your local machine C: Drive in an area where you have full read and write admin permissions.

If this still doesn't help, please drop an email support (http://www.iesve.com/user/login?doc=/support/query)who should be able to assist further.

Kind Regards,
Jo