IES-VE User Forum

Good Day,

I have just installed IESVE Pro and gotten a trial license.

I have drawn a simple box model and when I click on Model Viewer II, I get an error that says 'Error loading resources, unable to proceed'. It cant locate apps/media folder.

After checking the files in the directory, apps/media folder is not there.

Would appreciate your help and assistance.

Thank you.

Sounds like you don't have the correct Shared Content installed.

Go into Control Panel >> Add/Remove Programs and uninstall any version of IESVE Standard Data & Weather Files that you have.

Then browse to our website Download Centre and go through the VE for Engineers (Pro) >> Download and download the Full Version of Shared Content, install this fully to your local machine C: Drive (default will be program files) and launch VE. You should now find you can run Model Viewer or Model Viewer ll without error.

Phil

Thank you very much.

It works now.

good, easy solution to resolve it then.

For information, in case anyone is worried about this, there should also be a warning displayed if you launch VE without having the latest version of the Shared Content installed, this is covered in some detail on our Knowledge Base.

http://www.iesve.com/support/knowledgebase/faq/3307

Phil