when I update my VE 6.4.0.11 to the latest version, I meet the error 0x800b0110.
here is the error log. Is this the problem of my Windows system? How can I fix it?
[0E60:0CE4][2013-07-23T09:53:05]: Burn v3.6.3303.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\john\Downloads\ve2013-001setup.exe, cmdline: '-burn.unelevated BurnPipe.{80EB451D-634D-4BE2-8483-6AA34DA6209B} {E0653F20-4E88-44D5-AACB-5B96855341F8} 5344'
[0E60:0CE4][2013-07-23T09:53:05]: Setting string variable 'WixBundleLog' to value 'C:\Users\john\AppData\Local\Temp\IES_Virtual_Environment_2013_20130723095305.log'
[0E60:0CE4][2013-07-23T09:53:05]: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\john\Downloads\ve2013-001setup.exe'
[0E60:0CE4][2013-07-23T09:53:05]: Could not load or read state file: C:\ProgramData\Package Cache\{715e11fd-aac2-41d5-869b-5594072808cb}\state.rsm, error: 0x80070002.
[0E60:0CE4][2013-07-23T09:53:05]: Setting string variable 'WixBundleName' to value 'IES Virtual Environment 2013'
[0E60:0CE4][2013-07-23T09:53:05]: Detect 5 packages
[0E60:0CE4][2013-07-23T09:53:05]: Setting string variable 'NETFRAMEWORK40CLIENT' to value '1'
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4A11206C-4377-49E8-911E-B11548658FF3}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2008Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A3A37DA6-70C0-497C-BCB1-148E9EC1D32E}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2009Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D2466208-7348-4214-B01E-7BC8729E2BD3}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2009x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{572FBF5D-3BAA-42FF-A468-A54C2C0A17C3}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2010Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2A8EEE2F-4A9E-43D8-AA07-EC8A316B2DEB}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2010x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4AF99FCA-1D0C-4D5A-9BFE-0D4376A52B23}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2011Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{94D463D0-2B13-4181-9512-B27004B1151A}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2011x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1200-0100-0409-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2012Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1200-0110-0409-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2012x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1300-0100-0409-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2013Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1300-0110-0409-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2013x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1400-0100-0000-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2014Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1400-0110-0000-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RAC2014x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1300-0500-0409-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'Revit2013Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'Revit2013x64Installed' to value 1
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1400-0500-0000-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'Revit2014Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1400-0510-0000-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'Revit2014x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{60A2743E-C881-4880-94ED-96445E38616F}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2008Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E3781DCB-A650-4E66-9B74-67A1B17F052C}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2009Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4A98F976-01B5-40E8-A496-AEFD85C3A446}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2009x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5C8281B1-B927-495A-A0FF-AB4BDFAE505C}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2010Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A1BD042B-8A6F-4E37-92A3-78921BB45B05}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2010x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCCB80C8-5CC5-4EB7-89D0-F18E405F18F9}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2011Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C31F3560-0007-4955-9F65-75CB47F82DB5}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2011x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1200-0300-0409-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2012Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1200-0310-0409-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2012x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1300-0300-0409-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2013Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1300-0310-0409-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2013x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1400-0300-0000-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2014Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-1400-0310-0000-705C0D862004}'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'RME2014x64Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\SketchUp\SketchUp 2013\InstallLocation'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'SketchUp2013Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Registry key not found. Key = 'SOFTWARE\Google\Google SketchUp 7\InstallLocation'
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'SketchUp7Installed' to value 0
[0E60:0CE4][2013-07-23T09:53:05]: Setting numeric variable 'SketchUp8Installed' to value 1
[0E60:0CE4][2013-07-23T09:53:05]: Calculating patch applicability for target product code: {92E2C426-6CDB-44D4-8D48-6414A442231D}, context: Machine
[0E60:0CE4][2013-07-23T09:53:05]: Condition 'NETFRAMEWORK40CLIENT' evaluates to true.
[0E60:0CE4][2013-07-23T09:53:05]: Detected partially cached package: ve, invalid payload: ve, reason: 0x80070570
[0E60:0CE4][2013-07-23T09:53:05]: Detected related package: {F2AEC5BD-627F-4283-8D7D-31BFE958F749}, scope: PerMachine, version: 3.5.0.0, language: 0 operation: MajorUpgrade
[0E60:0CE4][2013-07-23T09:53:05]: Detected package: NetFx40ClientRedist, state: Present, cached: None
[0E60:0CE4][2013-07-23T09:53:05]: Detected package: SharedContentPatch, state: Present, cached: None
[0E60:0CE4][2013-07-23T09:53:05]: Detected package: SharedContentPatch target: {92E2C426-6CDB-44D4-8D48-6414A442231D}, state: Present
[0E60:0CE4][2013-07-23T09:53:05]: Detected package: ve, state: Absent, cached: Partial
[0E60:0CE4][2013-07-23T09:53:05]: Detected package: SketchUpPlugin, state: Absent, cached: None
[0E60:0CE4][2013-07-23T09:53:05]: Detected package: RevitPlugin, state: Absent, cached: None
[0E60:0CE4][2013-07-23T09:53:05]: Detect complete, result: 0x0
[0E60:0CE4][2013-07-23T09:53:06]: Plan 5 packages, action: Install
[0E60:0CE4][2013-07-23T09:53:06]: Skipping dependency registration on package with no dependency providers: NetFx40ClientRedist
[0E60:0CE4][2013-07-23T09:53:06]: Skipping dependency registration on package with no dependency providers: SharedContentPatch
[0E60:0CE4][2013-07-23T09:53:06]: Setting string variable 'WixBundleRollbackLog_ve' to value 'C:\Users\john\AppData\Local\Temp\IES_Virtual_Environment_2013_20130723095305_0_ve_rollback.log'
[0E60:0CE4][2013-07-23T09:53:06]: Setting string variable 'WixBundleLog_ve' to value 'C:\Users\john\AppData\Local\Temp\IES_Virtual_Environment_2013_20130723095305_0_ve.log'
[0E60:0CE4][2013-07-23T09:53:06]: Condition 'SketchUp8Installed = 1 OR SketchUp7Installed = 1 OR SketchUp2013Installed = 1' evaluates to true.
[0E60:0CE4][2013-07-23T09:53:06]: Setting string variable 'WixBundleRollbackLog_SketchUpPlugin' to value 'C:\Users\john\AppData\Local\Temp\IES_Virtual_Environment_2013_20130723095305_1_SketchUpPlugin_rollback.log'
[0E60:0CE4][2013-07-23T09:53:06]: Setting string variable 'WixBundleLog_SketchUpPlugin' to value 'C:\Users\john\AppData\Local\Temp\IES_Virtual_Environment_2013_20130723095305_1_SketchUpPlugin.log'
[0E60:0CE4][2013-07-23T09:53:06]: Condition 'RAC2008Installed = 1 OR RME2008Installed = 1 OR RAC2009Installed = 1 OR RME2009Installed = 1 OR RAC2009x64Installed = 1 OR RME2009x64Installed = 1 OR RAC2010Installed = 1 OR RME2010Installed = 1 OR RAC2010x64Installed = 1 OR RME2010x64Installed = 1 OR RAC2011Installed = 1 OR RME2011Installed = 1 OR RAC2011x64Installed = 1 OR RME2011x64Installed = 1 OR RAC2012Installed = 1 OR RME2012Installed = 1 OR RAC2012x64Installed = 1 OR RME2012x64Installed = 1 OR RAC2013Installed = 1 OR RME2013Installed = 1 OR RAC2013x64Installed = 1 OR RME2013x64Installed = 1 OR Revit2013Installed = 1 OR Revit2013x64Installed = 1 OR RAC2014Installed = 1 OR RME2014Installed = 1 OR RAC2014x64Installed = 1 OR RME2014x64Installed = 1 OR Revit2014Installed = 1 OR Revit2014x64Installed = 1' evaluates to true.
[0E60:0CE4][2013-07-23T09:53:06]: Setting string variable 'WixBundleRollbackLog_RevitPlugin' to value 'C:\Users\john\AppData\Local\Temp\IES_Virtual_Environment_2013_20130723095305_2_RevitPlugin_rollback.log'
[0E60:0CE4][2013-07-23T09:53:06]: Setting string variable 'WixBundleLog_RevitPlugin' to value 'C:\Users\john\AppData\Local\Temp\IES_Virtual_Environment_2013_20130723095305_2_RevitPlugin.log'
[0E60:0CE4][2013-07-23T09:53:06]: Planned package: NetFx40ClientRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0E60:0CE4][2013-07-23T09:53:06]: Planned package: SharedContentPatch, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0E60:0CE4][2013-07-23T09:53:06]: Planned package: ve, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0E60:0CE4][2013-07-23T09:53:06]: Planned package: SketchUpPlugin, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0E60:0CE4][2013-07-23T09:53:06]: Planned package: RevitPlugin, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0E60:0CE4][2013-07-23T09:53:06]: Plan complete, result: 0x0
[0E60:0CE4][2013-07-23T09:53:06]: Apply begin
[14E0:0C70][2013-07-23T09:53:06]: Creating a system restore point.
[14E0:0C70][2013-07-23T09:53:10]: Created a system restore point.
[14E0:0C70][2013-07-23T09:53:10]: Caching bundle from: 'C:\Users\john\AppData\Local\Temp\{715e11fd-aac2-41d5-869b-5594072808cb}\.be\ve2013setup.exe' to: 'C:\ProgramData\Package Cache\{715e11fd-aac2-41d5-869b-5594072808cb}\ve2013setup.exe'
[14E0:0C70][2013-07-23T09:53:10]: Registering bundle dependency provider: {715e11fd-aac2-41d5-869b-5594072808cb}, version: 13.0.1.0
[14E0:147C][2013-07-23T09:53:20]: Error 0x800b0110: Failed authenticode verification of payload: C:\ProgramData\Package Cache\.unverified\ve
[14E0:147C][2013-07-23T09:53:20]: Error 0x800b0110: Failed to verify signature of payload: ve
[14E0:147C][2013-07-23T09:53:20]: Failed to verify payload: ve at path: C:\ProgramData\Package Cache\.unverified\ve, error: 0x800b0110. Deleting file.
[14E0:147C][2013-07-23T09:53:20]: Error 0x800b0110: Failed to cache payload: ve
[0E60:15B0][2013-07-23T09:53:20]: Failed to cache payload: ve from working path: C:\Users\john\AppData\Local\Temp\{715e11fd-aac2-41d5-869b-5594072808cb}\ve, error: 0x800b0110.
[0E60:15B0][2013-07-23T09:53:20]: Application requested retry of payload: ve, encountered error: 0x800b0110. Retrying...
[14E0:147C][2013-07-23T09:53:22]: Error 0x800b0110: Failed authenticode verification of payload: C:\ProgramData\Package Cache\.unverified\ve
[14E0:147C][2013-07-23T09:53:22]: Error 0x800b0110: Failed to verify signature of payload: ve
[14E0:147C][2013-07-23T09:53:22]: Failed to verify payload: ve at path: C:\ProgramData\Package Cache\.unverified\ve, error: 0x800b0110. Deleting file.
[14E0:147C][2013-07-23T09:53:22]: Error 0x800b0110: Failed to cache payload: ve
[0E60:15B0][2013-07-23T09:53:22]: Failed to cache payload: ve from working path: C:\Users\john\AppData\Local\Temp\{715e11fd-aac2-41d5-869b-5594072808cb}\ve, error: 0x800b0110.
[0E60:15B0][2013-07-23T09:53:22]: Application requested retry of payload: ve, encountered error: 0x800b0110. Retrying...
[14E0:147C][2013-07-23T09:53:23]: Error 0x800b0110: Failed authenticode verification of payload: C:\ProgramData\Package Cache\.unverified\ve
[14E0:147C][2013-07-23T09:53:23]: Error 0x800b0110: Failed to verify signature of payload: ve
[14E0:147C][2013-07-23T09:53:23]: Failed to verify payload: ve at path: C:\ProgramData\Package Cache\.unverified\ve, error: 0x800b0110. Deleting file.
[14E0:147C][2013-07-23T09:53:23]: Error 0x800b0110: Failed to cache payload: ve
[0E60:15B0][2013-07-23T09:53:23]: Failed to cache payload: ve from working path: C:\Users\john\AppData\Local\Temp\{715e11fd-aac2-41d5-869b-5594072808cb}\ve, error: 0x800b0110.
[0E60:0CE4][2013-07-23T09:53:23]: Error 0x800b0110: Failed while caching, aborting execution.
[14E0:0C70][2013-07-23T09:53:23]: Removed bundle dependency provider: {715e11fd-aac2-41d5-869b-5594072808cb}
[14E0:0C70][2013-07-23T09:53:23]: Removing cached bundle: {715e11fd-aac2-41d5-869b-5594072808cb}, from path: C:\ProgramData\Package Cache\{715e11fd-aac2-41d5-869b-5594072808cb}\
[0E60:0CE4][2013-07-23T09:53:23]: Apply complete, result: 0x800b0110, restart: None, ba requested restart: No
update error
Re: update error
If you are still seeing the error then go to http://www.iesve.com/software/ve-pro/download (sign in required) and download and install Shared Content (764 MB).