Colour Code: Current issues, Resolved issues
VERsc.dll being flagged as a threat by AVG antivirus
Version: VE 2019 (2019.3.0.0)
Module: Installation
Summary: VERsc.dll being flagged as a threat by AVG antivirus
Detail: Some antiirus such as Avast are flagging VERsc.dll as a threat and quarantining it during installation, gives a missing dll error at runtime
Workaround: the false threat has been raised to Avast. If you use a different antivirus and encounter this error then please let us know by contacting the Technical Support team directly. Updating definitions may resolve the problem else you are advised to whitelist the VE dll if flagged so that complete installation is allowed.
Will be fixed in: Antivirus updated definitions, date unknown
Construction shading device formula profile doesn't work using ii variable
Version: VE 2019 (2019.2.0.0)
Module: ApacheSim
Summary: Construction shading device formula profile doesn't work using ii variable
Detail: References to ii variable in a formula profile used for continuously variable mode shading control in a construction don't work, blind acts off continuously as if the formula can't be read
Workaround: ii is a special variable that can only be assigned directly on the shading control, take the schedule off your formula profile and then apply your control logic directly in the dialog condition to raise/lower.
Will be fixed in: Unknown, now a feature request - Date TBC
OSM Import Error
Version: VE 2019 (2019.2.0.0)
Module: ModelIT
Summary: OSM Import Error
Detail: In ModelIT when choose to import from OSM an error is displayed saying error downloading file. error reason:
Workaround: Error can be resolved by running IESFix
Browse to your VE installation folder, typically at C:\Program Files (x86)\IES\VE 2019\apps
Locate IESFix.exe
Run as administrator
When this completes there will be a confirmation, click ok to dismiss.
Fixed in: VE 2021 Feature Pack 1
"Connected" spaces write incorrect height to SBEM input file
Version: VE 2019 (2019.3.2.0)
Module: VE-SBEM
Summary: "Connected" spaces write incorrect height to SBEM input file
Detail: We were made aware that the HEIGHT variable required for each room in an SBEM input file was incorrect for "Connected" rooms.
Workaround: Use Merge instead of Connect to create the single space.
Fixed in: VE 2021 - Released 18th January 2021
VE crashes if choose internal exposure type in MacroFlo
Version: VE 2019 (2019.2.0.0)
Module: Macroflo
Summary: VE crashes if choose internal exposure type in MacroFlo
Detail: Selecting the exposure type 'Internal' causes the VE to crash
Workaround: No current workaround
Fixed in: VE 2019 Feature Pack 3 - Released 22nd September 2020
Can't select multiple rooms if in different room groups
Version: VE 2019 (2019.2.0.0)
Module: ModelIT
Summary: Can't select multiple rooms if in different room groups
Detail: Users are not able to Ctrl click multiple rooms in different room groups in the model browser. Once selected the previous room is deselected
Workaround: Assign room groups via tabular space data
Fixed in: VE 2019 Feature Pack 3 - Released 22nd September 2020
Angular lock tool in ModelIT does not work
Version: VE 2019 (2019.2.0.0)
Module: ModelIT
Summary: Angular lock tool in ModelIT does not work
Detail: In ModelIT the angular lock tool does not snap to the angle entered in the lock dialog
Workaround: Contact technical support for workaround
Fixed in: VE 2019 Feature Pack 2 Hotfix 1
Roof generation tool doesn't work correctly
Version: VE 2019 (2019.1.0.0)
Module: ModelIT
Summary: Roof generation tool doesn't work correctly when multiple rooms are selected
Detail: The roof generation tool in ModelIT does not create the roof correctly when multiple rooms are selected
Workaround: Connect selected spaces, generate roof then separate spaces
Fixed in: VE 2019 Feature Pack 3 - Released 15th September 2020
Daylight Factor units not available in RadianceIES images
Version: VE 2019 (2019.2.0.0)
Module: RadianceIES
Summary: Daylight Factor units not available in RadianceIES images.
Detail: When viewing luminance images the daylight factor option in the units menu is not available to select (greyed out).
Workaround: This error occurs when model site rotation has been edited. Return to ModelIT and set this to zero then generate new images in order to view daylight factor unit.
Fixed in: VE 2019.3.0.0 - released 22nd September 2020
Can't move or resize adjacent buildings and shading objects in ModelIT
Version: VE 2019 (2019.1.0.0)
Module: ModelIT
Summary: Can't move or resize adjacent buildings and shading objects on ModelIT
Detail: Once an adjacent building or local shade has been placed in ModelIT it cannot be moved of resized
Workaround: Change space type to "Building space", move, then change back to previous building type
Fixed in: VE 2019.2.0 - Released Thursday 9th April 2020
ApacheSolar shows solar gain on basement spaces with no windows
Version: VE 2019 (2019.3.0.0)
Module: Apache (Solar)
Summary: ApacheSolar shows solar gain on basement spaces with no windows
Detail: Basement spaces rightfully show no solar gain when using normal ApacheSim but when using Apache Solar it is picked up and reported in the results in VistaPro.
Workaround: Use normal Apache.
Fixed in: VE 2019 Feature Pack 3 Hotfix 2
Improper argument error when model adjacencies being rebuilt
Version: VE 2019 (2019.3.0.0)
Module: ModelIT/VE Compliance
Summary: Improper argument error
Detail: When model adjacencies are being rebuilt via rebuild command in ModelIT, loading VE Compliance, generation of Benchmark Building an improper argument error occurs and progress stops.
Workaround: In ModelIT using tabular space data identify any spaces with zero volume, remove these and continue with the model
Fixed in: VE 2019 Feature Pack 3 Hotfix 2
CIBSE Loads Excel outputs wrong setpoints
Version: VE 2019 (2019.3.0.0)
Module: CIBSE Loads
Summary: CIBSE Loads Excel outputs wrong setpoints
Detail: When CIBSE Lads room loads results are reported out to Excel the setpoints are written as 0 degrees C (also affects calculated airflow rates)
Workaround: None available
Fixed in: VE 2019 Feature Pack 3 Hotfix 2
Miscellaneous Energy Consumption input is wrong value
Version: VE 2019 (2019.3.0.0)
Module: Apache/North America Compliance views
Summary: Miscellaneous Energy Consumption input is wrong value
Detail: When enter a miscellaneous energy consumption value, the value entered is shown as 1000*value entered
Workaround: Divide true value by 1000 before entering to interface
Fixed in: VE 2019 Feature Pack 3 Hotfix 2
Parameter is incorrect error when launching VE
Version: VE 2019 (2019.0.0.0)
Module: General VE
Summary: launching VE causes an error to appear
Detail: Parameter is incorrect error appears when launching VE.exe and the software doesn't open. It it related to a keys update being applied in the background and the end users machine not supporting the update.
Workaround: Contact IES Technical Support for a workaround
Fixed in: VE 2019 Feature Pack 1 - Released Monday 30th September 2019
Keys expired error on startup when VE offline
Version: VE 2019 (2019.0.0.0)
Module: General VE
Summary: Launching VE causes an error to appear.
Detail: Keys expired error appears when launching VE.exe. The reason is the end user not being connected to the internet.
Workaround: Although the error appears, the user should be able to continue as normal if the message is in error and keys are still active.
Fixed in: VE 2019 Feature Pack 1 - Released Monday 30th September 2019
Crashing when working in ModelIT
Version: VE 2017 (2018.1.0.0)
Module: ModelIT
Summary: Crashing when working in ModelIT.
Detail: Some users have experienced repeated crashing when using ModelIT.
Workaround: Change to Basic rendering mode (ModelIT menu >> Rendering mode >> Basic)
Fixed in: VE 2019 Feature Pack 1 - Released Monday 30th September 2019
Label not displayed when advanced rendering is set
Version: VE 2018 (2018.0.1.0)
Module: ModelIT
Summary: Label not displayed when advanced rendering is set
Detail: When rendering settings are sent to advanced mode (ModelIT toolbar >> Rendering) labels are not displayed
Workaround: Change rendering settings to Basic (ModelIT toolbar >> Rendering >> Basic)
Fixed in: VE 2019 Feature Pack 1 - Released Monday 30th September 2019
Assessor name not updating
Version: VE 2019 (2019.0.0.0)
Module: VE Compliance
Summary: Assessor name not showing in EPC or XML files required for lodgement
Detail: For Part L2 2013 England the assessor name entered in Set Building & System Data is not feeding through to the EPC input file
Fixed in: VE 2019 Hotfix 1 - Released Thursday 11th July 2019
SBEM location Swindon not available for selection
Version: VE 2018 (2019.0.0.0)
Module: VE Compliance
Summary: For SBEM Compliance the location Swindon can not be selected
Detail: The location Swindon is not available for selection for SBEM Compliance simulations.
Fixed in: VE 2019 Hotfix 1 - Released Thursday 11th July 2019